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After-Sales Service

Services, spare parts, training, modifications, or modernisation – we are your reliable, competent partner.

We do not end a partnership after the delivery; it is important to us, that we remain the first person you call if you have a problem or question. That is why we offer on-site services and services uniquely tailored to your needs and for your success.

Our After-Sales Service

  • telephone support: immediate help is just a call away
  • customer service: sales calls, support and planning of revisions, presentation of further developments
  • training: concentrated expertise – we teach your employees to succeed with targeted, additional training and special-oriented training
  • ODM-WeartecPRO: using our time-tested construction system, we choose wear-protection based on your actual material specifications

ODM-RetroFIT

When your general requirements of your existing facilities drastically change and simple adjustments no longer suffice, it is easy to consider purchasing new equipment. However, this is not always the most economical and effective solution.

In such a case, we offer effective retrofitting and modernisation measures. Existing components are taken into consideration and re-used whenever possible. This reduces not only your investment costs, but also saves time.

The goals of such measures are to improve availability, improve efficiency, and increase the service life. We furthermore strive to reduce maintenance requirements.

We apply our ODM – RetroFIT retrofitting and modernisation measures to machines from DI MATTEO as well as machines from other manufacturers.

Maintenance and repair

Regular equiment maintenance and repair measures can prevent interruptions and the need for replacements, and increase the availability of your facilities. The service life of your machines and facilities are thereby extended and optimally used.

To prevent system disruptions, we offer our maintenance and repair service. This includes the following:

  • inspections: inspection/status reports provide preventative measures for planning security and also protect important resources
  • maintenance: maintenance contracts for your facilities or core components
  • overhauling: for a smoother operating process

Spare parts

To ensure a smooth operation of your facilities we you our spare and wear part service. You obtain original spare and wear parts for a particularly long service time of your components. Our customer service will gladly to advise you at any time. Depending on your demands we could prepare you a spare and wear part package. For a high availability we are equipped with replacement part stocks /consignment stocks.

For request please use the following contact form we have prepared for you or the contact details of our contact persons for a direct advice.

Safety note

Before you use this form, we point out that the information entered is transmitted as unencrypted e-mail. The transmission of unencrypted e-mail is fundamentally insecure. Unauthorized persons take note of the information provided and also manipulate without you as the sender and we as the recipient of this e-mail notice. For this reason, it is recommended that legitimate messages, particularly if they contain sensitive personal data, to send either conventionally by post or as an encrypted e-mail to us.

    Consent according to § 13 TMG

    By submitting the contact I consent to the collection, processing and use of such data by DI MATTEO Förderanlagen GmbH & Co. KG for the purpose of contacting one. I know that I can withdraw with effect for the future of this consent at any time, eg by e-mail to info@dimatteo.de - Due to the withdrawal of the information provided to us will be deleted.




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    Services offered by DI MATTEO